CCTV, Alarms and Door Entry System Frequently Asked Questions
Call 07723 030624 or 0800 999 7989
to arrange a FREE CCTV site survey
1. What types of CCTV systems do you install?
We install a range of CCTV systems, including fixed-lens, pan-tilt-zoom (PTZ), IP (network) cameras, and hybrid setups tailored to your property size and security needs. Whether you need simple entry-point coverage or full perimeter surveillance, we can design the right solution.
2. How do I know how many cameras I need?
The number of cameras depends on your property’s layout, entry points, blind spots, and risk areas. We offer a free site survey so our technicians can assess your property and recommend the optimal number and placement for full coverage.
3. Can I view my CCTV remotely on my phone or tablet?
Yes — most modern CCTV systems can be linked to a secure app or web portal, letting you view live feeds and playback remotely from anywhere with an internet connection.
4. Will my CCTV system still record during a power cut?
Yes. We typically install CCTV with a backup power solution (UPS or battery) so cameras and recording equipment stay operational during short power outages.
5. Do you provide ongoing support and maintenance after installation?
Absolutely — we offer support, troubleshooting, and maintenance plans to keep your CCTV system running reliably, reduce false alerts, and update firmware or configurations as needed.
1. What’s the difference between a basic alarm and a monitored security system?
A basic alarm sounds a siren when triggered. A monitored system not only sounds an alert but sends notifications to a monitoring centre or your phone, and (if you choose) can automatically alert nominated contacts or emergency services.
2. How quickly can you install a burglar alarm?
Typical installations can be completed within a few hours, but the exact time depends on whether the system is wired or wireless and the level of complexity. Our engineers will give you an estimated timeframe during your site survey.
3. Can I arm part of my alarm system while I’m home?
Yes — most systems allow partial or zoned arming, meaning interior sensors can be switched off while external or perimeter sensors remain active when you’re inside.
4. What happens if my alarm is triggered accidentally?
If your system is monitored, the monitoring centre will contact you or your keyholders to verify the situation before escalating. If it’s self-monitored, you can reset the system via a keypad or app.
5. Do burglar alarm systems still work if my internet goes down?
Yes — wired alarm systems typically communicate via phone lines or cellular networks so they continue to operate even if your home internet is offline. (If your system relies on an app, remote notifications may be affected until connectivity is restored.)
1. What types of door entry systems are available?
We install audio, video, keypad, proximity fob/card, and smartphone-controlled door entry systems, depending on your security goals and property layout.
2. Can a door entry system integrate with CCTV or alarms?
Yes — modern door entry systems can be linked with CCTV and alarm systems so that, for example, a doorbell press triggers camera recording or activates lighting for added security.
3. Do your door entry systems work for both homes and commercial buildings?
Yes — we design solutions for single houses, multi-occupancy buildings, offices, and commercial facilities, scaling access control and permissions as required.
4. Can I open my door remotely?
Yes — many systems allow remote unlocking via a secure mobile app, letting you grant access to trusted guests even when you’re away.
5. What happens if a power cut occurs — will my door entry system still work?
Most systems include backup power so they remain operational during short power interruptions. If the interruption is prolonged, emergency access options (such as coded override or battery backup modules) are available.
